Response Cease & Desist Letter to Flanery, Barbara S. of UCLA Health System PBS

Please see above response from my Law Offices Parker Stanbury LLP to email received on Thursday, February 3, 2011 from UCLA Employee: Flanery, Barbara S. BFlanery@mednet.ucla.edu 

This lady should have been working at the time when she email this nasty email to my self. She used UCLA domain email and property for her own gains. See also copy of the email, I received from her below.

As you may see above Flanery, Barbara S have violated UCLA Health System employment rules and regulations. She have used UCLA resources, such as UCLA domain email, even company time for her own gain and the is against company policies, procedures and rules. This information have been forwarded to her management and even upper management for immediate action againts Flanery, Barbara S.

Copy of this posting have been forwarded to: UCLA PBS Management, Upper Management including Barbara S Flanery direct supervisor.

UCLA Patient Business Service Letter to David Feinberg-CEO & Associate Vice Chancellor

On January 16, 2011 we received the attached letter from an UCLA Patient Business Service employee. The letter was sent as Anonymous to David Feinberg-CEO & Associate Vice Chancellor.





See photos of the letter and words if what it reads:

December 2010

David Feinberg-CEO & Associate Vice Chancellor

UCLA Medical Center Enterprise

757 Westwood Plaza Ste 1320

Los Angeles, CA  90095-7400

Dr. Feinberg,

I am writing this letter to inform you of the discontent that is present in the Patient Business Services Office under the directorship of Bernadette Lodge-Lemon, the management of Margarita Flores and Sureya Lopez-Monarrez As a tenured employee and one that reports to Margarita Flores and Sureya Lopez Monarrez in the past, I feel it necessary to inform you of the discord that the employees are feeling. My name will not be attached to this letter for reasons of possible management retribution. Let me begin by stating that I have seen managers come and go, but none as incapable as Margarita Flores who was brought here from Cedar-Sinai. Never could anyone have told me that our current management staff would be as it is today in these departments.

I will begin by saying that Margarita Flores has been here a little more than two years. The following are instances where she was seen to have acted inappropriately and unprofessionally in situations that could have become volatile. Instance number one, Margarita had instigated a confrontation between two of her female employees, one of whom has since resigned, the other remains an active employee, both of these women were written up after the incident. She has had an issue that escalated between her and another employee go as far as the director (Bernadette). In the first incident these two women were called into Margarita’s office and faced each other with accusations that Margarita instigated between the two, it reached the point where both were very loud, and those of us in the outside cubicles became very concerned, although Margarita was heard a few times interjecting but the point being is that this situation could have become very dangerous in these times of violence in the workplace. We were all concerned yet knew this situation was not addressed in the professional managerial manner which was workplace appropriate. There was a second incident where again Margarita (manager), Andre Scott (manager) & another employee engaged in a conversation on the floor where all employees could hear discussing and attacking an absent employee. The things said should have been said behind closed doors and not in the common work area, yet another display of unprofessionalism in the work area.  She (Margarita) has been known to take what one employee says about another to her in to that employee thereby causing discord in the group. We believe that Margarita would be better suited in another capacity rather than where she currently manages.

Not one employee wants her to lose her job, which I know she won’t, but feel she is a better fit not having to deal directly with employees. When we, as employees need assistance from mangers in their offices rarely is anyone available to help. Most times the assistance is quick often times leaving us feel as though we are bothering them, this is not a good feeling when you are asking for help when needed. We are not sure the reason Bernadette feels so adamantly about leaving these people in their positions, because when we had interim managers,(Margarita’s group) things went very well, we were assisted without hesitation and attitude. Employee morale has declined drastically since her return, It is true that all employees will not always be happy with management but a replacement for her would be a great start. The majority of complaints are referencing Margarita Flores. There are times when Margarita is interacting with her Spanish speaking employees on the floor and is speaking to them. This has been addressed and yet it still occurs.

This is not a” witch hunt” or attack on management of the PBS Department but if employees are to be productive as required we will need to have a management team that we can depend on, that is fair and available as needed. The departments have monthly requirements that all strive to meet but most employees are so stressed that it is sometimes impossible to meet the goals that are set, thereby causing health issues for employees.

The best remedy for this department is to place Margarita in a non-people contact position. She definitely knows her job, but is not the person to manage the collectors in her department. Several employees have tried to leave her department to be placed with another manager and have been denied. It appears the department is waiting for one of three things to occur, resign because of the environment in which you are working, get  fired for productivity, get written up for an inappropriate response which could cause disciplinary action against you. It is my hope that the UC Statement of Ethical Values be reviewed with emphasis on Fair Dealing, Individual Responsibility and Accountability.

I ask that you investigate and confer with Bernadette to see if there is a remedy for this problem as our union is very much aware of the conflict that exists. Employees on the 16th floor in all departments are constantly expressing their discontent with the current management. Each section has its issues with the management in place but the group that reports to Margarita Flores appears the most unhappy.

UCLA Leadership

A. Eugene Washington, MD, MSc

Vice Chancellor, UCLA Health Sciences

Dean, David Geffen School of Medicine at UCLA

David T. Feinberg, MD, MBA

Associate Vice Chancellor and CEO,

UCLA Hospital System

Patricia Kapur, MD

Chair, UCLA Faculty Practice Group

Budget & Finance Committee

EDITOR'S NOTE: As of date of publishing this letter David Feinberg, UCLA Health System CEO have not responded or taking any action. Employees of the UCLA Health System Patient Business Service are reaching to us for help. We hope more employees will SPEAK UP and contact us.

My Worst Nightmare Experience Working at UCLA Patient Business Services

I do not know how to start this blog, but  I can tell you the I was pressure to accept a position as "Floot Pool" employee in the Patient Business Service building located on the Wilshire Center by Westwood Blvd and Wilshire Blvd. Well I became a "STAR" and they hire me before the trial of 2 months as their staff/permanent employee on the same department. 



Well things started to change, the Supervisor, a white old women that started acting sic and would not want to help with anything. The manager is a Gangster who is very over weight and very ill like the old supervisor women. Any how they make your life terrible and most of the employees on the 16th floor at the Wilshire Center. They treat employees like stupped with no respect, compassion and dignity.

Those people there do not like you to speak up your mind because they will retaliate and fire you up. It is sad to work for the University of CA (UCLA) and UCLA Health System because supposed according to their company slogan that you do not need to worry "Don't Be Afraid to Be Great"

Please do not go work for UCLA Patient Business Services because you will be ending ill and sic like some of them. So if you want to work for the worst department, then select UCLA Patient Business Services, but if you want to work in peace and want to be treated with respect, dignity, compassion then select a better company. 

Can you believe reports told me that the other manager who do not speak good english told to over 20 of her employees inside her office that one of her employees was out ill because she will have heart surgery at Kaiser Permanente! What! the is a big HIPPA violation and the women should be fire IMMEDIATELY from the office, but most of them do not have education and neither communications skills.

The office have the most turn over of employees because they get terminated and some even quit because the collectors managers and leads are crazy and treat them like TRASH.

Those people there are wasting money from the University of CA, some of the managers have no degrees and they keep firing and hiring employees for short terms. What kind of dysfunctional office is that? They need to be fire immediately.

Going back to HIPPA Violation they have paper all over the place, in the fax machines, copy machines in the cubicles and managers office. The paper is on the floor where visitors can see it and that is a violation of HIPPA and patient information because is not LOCKED and SECURE.





People do you want to go to a hospital where your medical information is all over the floor in the Business Office? If I were you I would go to a better small hospital where they take care of your health and medical information.

This posting will continue we are getting feedback from private sources and they will be sending some documents showing what happens inside UCLA Patient Business Services in the Wilshire Center.

....................................to be continue